01 · Setup
Mounting, fixed height and training clearance
Choose the height for the main user’s reach, preserve a clear standing and punching zone, and follow the installation guide supplied with the product.
Open setup overviewSupport, organized by task
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Start with where you are: considering KINEPEAK, setting up a session, or getting help with a unit you already own.
The paths below keep product questions, setup guidance and warranty support separate, so you do not have to search the whole site first.
Setup, use and ownership
Eight topics. One clear next action.
Search a word or choose a common starting point. Every result uses confirmed KINEPEAK behavior and links to the closest useful page when one is available.
KINEPEAK support topics
02 · Modes
Train, single-user Challenge and 30/10 HIIT
Train supports repeated cue practice. Challenge uses a personal accuracy target and can be played by taking turns. HIIT runs 30 seconds work and 10 seconds recovery for eight rounds.
Compare the modes03 · Bluetooth audio
Background music and independent cues
Bluetooth plays audio from the phone while the trainer runs its prompts independently. Core sessions do not require an app or subscription.
See the audio explanation04 · Shared spaces
Fixed height, taking turns and room noise
Similar-reach users may take turns, but the trainer is not a quick-adjust device for very different heights. Consider impact sound and wall transfer in shared homes.
Read the shared-space guide05 · Training
Choosing an appropriate session
Browse supervised 12+ foundations, personal accuracy challenges, Train rounds with your own music and scaled or complete HIIT sessions.
Browse workouts06 · Care
Cleaning and routine inspection
Power down before care, wipe the exterior with a soft dry or lightly damp cloth, and inspect the unit and mount routinely. Follow the supplied product instructions for material-specific care.
07 · Troubleshooting
Power, response, sound or mount problems
Stop use immediately if the unit shifts, exposes damage, behaves unexpectedly or cannot be secured.
Email Product Support08 · Warranty
One-year limited warranty
Eligible manufacturing defects are covered for one year from the documented delivery date. Keep the order number, product details, photos and a short issue video when it can be recorded safely.
Read the warrantyNo matching topic
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Search “height”, “music”, “HIIT” or “warranty”, or send a product question to the team.
Need a person?
Use the contact path that matches the question.
New customers can send a short product inquiry. Existing customers can email Product Support with details about their unit.